The Finer Details

Frequently Asked Questions

Do you accommodate people with allergies and certain dietary
requirements?

Absolutely. For instance, we have a separate vegan menu and all vegan
food items are cooked on a different grill to non-vegan food items. Whilst every effort is made to accommodate customers with food allergies and particular dietary requirements, some food items are made fresh in our kitchen every day, so we are unable to guarantee that your meal with be completely allergen free. Please make us aware of any allergies or food intolerances you may have upon ordering and we will do our best to ensure your meal is safe for you to eat.

Are your burger buns gluten free?

All our burgers can be made gluten free. In fact, we have a separate
gluten free menu. All gluten free items are prepared in a separate area of the kitchen to help mitigate cross contamination.

Do you deliver outside of Newport?

Please see below for further information on our delivery policy.

Do your chefs use peanut oil or cook with peanuts?

We do not cook with peanuts nor peanut oil, however some of the
produce we use is packaged in an environment where peanuts are handled.
If you have a peanut allergy, please let us know upon making 
your order and we will do our best to ensure your meal is safe for you to eat.

Is your packaging made from recyclable material?

Yes, the packaging we use to deliver your food is made from 100%
recyclable material. Simply toss it in a recycling bag once you’ve finished eating.

How do you guarantee the safety of your food?

All produce is dated, rotated and quality checked daily; all food items, including their constituent parts (where applicable), are temperature probed to ensure they are fully cooked and completely safe to eat, in line with food industry safety guidelines and as part of our internal food safety and quality procedures.  All cooked meat products are temperature probed to 77°C, which is higher than the Food Standards Agency’s recommendation of 75°C. Our burgers tend to be slightly pink in the middle which is completely normal, given the quality and freshness of the burger meat we use (100% Welsh beef mince), which is locally sourced and freshly prepared on site daily.  Contrary to what you may read in the press, food colour is not an accurate measure of whether or not a meat product is fully cooked, which is why we conduct such rigorous temperature checks. However, if you prefer your burgers well done, please specify this whilst making your order.

Delivery Policy

We’re happy to provide free local delivery on all orders up to the value of £15 and over, although a £2 delivery surcharge will be added to all orders under £15
(within a 4-mile radius of the business’ location).  From the initial order to delivery, we will aim to have your meal with you within 45 minutes or less. However, you may experience slight delays over the weekend or at peak times, so please bear with us.

If You’re Unsatisfied…

Everyone makes mistakes, even us. That said, the last thing we want to hear is
that you’ve had a poor experience. In the unlikely event that this happens, please let us know straight away and we’ll do everything we can to make things right.

Got a question?

If we’ve missed something or you need to ask us a specific question, please email
us at [email protected]. We’ll endeavour to get back to you within 24 hours or within 2 hours if your query is urgent. Alternatively, drop us a line on 07541801346 and we’ll do our level best to deal with your query there and then.