The Finer Details

Frequently Asked Questions

Do you accommodate people with allergies and certain dietary

Absolutely. For instance, we have a separate vegetarian/vegan menu and all vegetarian/vegan food items are cooked on a different grill to non-vegetarian/vegan food items. We also accommodate people with nut allergies and an intolerance to gluten.  Whilst every effort is made to accommodate customers with food allergies and particular dietary requirements, some food items are made fresh in our kitchen every day, so we are unable to guarantee that your meal with be completely allergen free. Please make us aware of any allergies or food intolerances you may have upon ordering and we will do our best to ensure your meal is safe for you to eat.

For a full list of all allergens present in our food, please consult our allergen matrix.

Please note: we have recently transitioned to GM free rapeseed oil, so as to further improve our already inclusive menu. Also, our Double Chocolate Fudge Brownie, whilst vegan/gluten-free, is made with almonds. Rest assured, every effort is made to maintain a nut-free environment in the prep/production kitchen.

Update, 14/9/2021: our onion rings are no longer gluten-free. Where the Goliath burger is concerned, extra bacon will be provided for those who request a gluten-free burger bun.

Update, 24/10/2022: our BBQ Beef Brisket Fries, Tin Can Beef Brisket, BBQ Beef Brisket add-on and BBQ Beef Brisket Fries upgrade are no longer gluten-free.

Additional allergen info: Tin Can Beef Brisket, BBQ Beef Brisket Fries and our BBQ beef brisket add-on contains soya and sesame; Vegan Chilli Cheese Fries contain celery; Chicken Tikka Dirty Fries contain milk and egg.

Are your burger buns gluten free?

No, however nearly all of our burgers can be made gluten-free with the addition of a gluten-free bun for an extra £0.69. Furthermore, all gluten free items are prepared in a separate area of the kitchen to help mitigate cross contamination.

Please note: due to a supplier issue, we are only able to source seeded, non-vegan gluten free buns (

Are your pizzas gluten-free?

No, unfortunately. However, all small (9”) pizzas can be made with a pizza base free of gluten-containing ingredients (see ‘gluten free pizza’ section of our menu).

Do you deliver outside of Newport?

Please see below for further information on our delivery policy.

Do your chefs use peanut oil or cook with peanuts?

We do not cook with peanuts nor peanut oil, however some of the
produce we use is packaged in an environment where peanuts are handled.
If you have a peanut allergy, please let us know upon making 
your order and we will do our best to ensure your meal is safe for you to eat.

Is your packaging made from recyclable material?

Yes, the packaging we use to deliver your food is made from 100%
recyclable material. Simply toss it in a recycling bag once you’ve finished eating.

How do you guarantee the safety of your food?

All produce is dated, rotated and quality checked daily; all food items, including their constituent parts (where applicable), are temperature probed to ensure they are fully cooked and completely safe to eat, in line with food industry safety guidelines and as part of our internal food safety and quality procedures.  All cooked meat products are temperature probed to 77°C, which is higher than the Food Standards Agency’s recommendation of 75°C. Our burgers tend to be slightly pink in the middle which is completely normal, given the quality and freshness of the burger meat we use, which is freshly prepared on site daily.  Contrary to what you may read in the press, food colour is not an accurate measure of whether or not a meat product is fully cooked, which is why we conduct such rigorous temperature checks. However, if you prefer your burgers well done, please specify this whilst making your order.

Delivery Policy

We deliver within a 3-mile radius of the business’ location (NP10 9XJ); we also deliver to Crosskeys, Pontywaun and Wattsville (approx. 4 miles from the business’ location). Depending on how far away you live, the following delivery charges will apply:

0-0.5 miles: Free of Charge

0.5-1 miles: £1.50

1-2 miles: £2

2-3 miles: £3

3-4 miles: £4

Doorstep delivery requires a minimum order value of £10 – any less than this and an additional surcharge of £2 will be applied. Supplementary charges do not apply to collection orders made via the Tin Can Kitchen website.

A different delivery zone and delivery charge system applies to orders made via the Tin Can Kitchen Just Eat account (please visit Just Eat for more information).

If You’re Unsatisfied…

Everyone makes mistakes, even us. That said, the last thing we want to hear is
that you’ve had a poor experience. In the unlikely event that this happens, please let us know straight away and we’ll do everything we can to make things right.

Got a question?

If we’ve missed something or you need to ask us a specific question, please email
us at We’ll endeavour to get back to you within 24 hours or within 2 hours if your query is urgent. Alternatively, drop us a line on 01633 973666 and we’ll do our level best to deal with your query there and then.